For the past 2 years, I have been registering domains through and hosting my web sites with GoDaddy. While I’ve had moderate issues with customer support, I haven’t run into any issues that really made me think “it’s time to move on.” That was until my most recent spat regarding my emails getting marked as spam. Allow me to first explain.
I have several (6) sites hosted through my GoDaddy shared hosting account. As far as price goes, GoDaddy is fantastic. However, keep in mind that you get what you pay for. When using shared hosting through GoDaddy, if you want to send emails programmatically, through code that is, you need to use their mail relay servers. A mail relay server is essentially a box that takes in email messages and routes them out onto the internet so they get to where they need to go.
Up until the beginning of February (approximately) all of the emails I was sending through the GoDaddy mail relay were going into inboxes just fine. Keep in mind we’re not talking about a lot of emails. Maybe 10 a week typically. If that many. All of a sudden around February 3rd, I realized that while people were commenting here, I wasn’t getting any sort of notification. So I did the first thing I could think of: I came to my site and filled out the contact form as well as left comments. Both of which should have triggered an email. Seeing that they weren’t making it into my email box, I contacted GoDaddy support.
The first request was:
Several of my websites send email through relay-hosting.secureserver.net and as of yesterday (that I know of) none of the emails seem to be making it through (last known successful was on Jan 29th). Is there an issue with the mail server?
Their response was (paraphrased):
If you continue to experience a problem, please let us know the url of the page as well as the steps we can take to duplicate the issue. Also, here’s how to take a screenshot.
While I understand that they have to offer support that both the slack jawed yokel and the software engineer can understand, no where in their response is there even a shred of an answer to the question I posed.
My follow-up request:
I guess I should clarify. I'm NOT getting an error sending an email through your web client or anything like that. I am sending emails through my asp.net web site using the goaddy relay server as specified here; http://help.godaddy.com/article/955. Up until the past couple of days, this worked fine. I have made NO code changes and DO NOT require code help.. I am NOT getting any errors when I try to email through relay-hosting.secureserver.net but it is not working. Can someone please check this out?
Their response (again paraphrased):
We need to know how to reproduce this. Please give us more information.
While I was pretty sure I had specified EXACTLY how I was using their mail relay to send email through my asp.net web site, I’ll give them a bone and try to be helpful. My next (we’re on number 3 here) email explained how to get to my contact page and exactly what happened (again that it sent email through their relay server) when they used the form.
Their (3rd) response (paraphrased):
What address are you expecting to receive this email on. We aren’t showing any issues with our relay servers.
It was at this point that I thought that maybe the emails were making it through and going to the spam folder. Sure enough, there they were. Every one had not passed the gmail or the Google Apps spam mail filter. With this in mind, I sent my 4th support request:
After looking into this more on my side, I think that Google is blacklisting emails from relay-hosting.secureserver.net If I send an email from any of my domains through secureserver.net's relay, they are ending up in spam folders for gmail and google app accounts. I'm very certain it has to do with secureserver relaying the emails as when I send the emails through gmail or google apps (or any other relay I've tried using) they get to their destinations just fine. Just to stress this, the emails ONLY end up in the spam folders when sent through the secure server's relay.
The important things here are that I’m stating that the emails going through their relay server are being marked as spam. However, if email is sent through the gmail (or google apps mail) interface, none of them are marked as spam.
GoDaddy’s 4th response:
In case you are using a "from" address in your code with referring to our shared hosting email relay server, please confirm that you are not referring to a major free email provider such as Gmail as the "from" address, as this will most likely result in the emails being blocked. For testing / set-up purposes, we would recommend not referring t any free Web-based email service to confirm that you are referring to our email relay servers correctly.
A fair point. The emails should show up as coming from my domain. Oh wait, they are. The emails were coming from either an address at this domain or an address at a different domain. Both hosted at GoDaddy, both sending emails through their relay. The important thing to remember here is that it wasn’t just one domain I was having issues with. It was two separate domains. In my 5th response, I stated these things.
Their 5th response:
Unfortunately we cannot control how emails are filtered by the recipient. Please note that our server admins work to keep our email servers off of block-lists. Since you do receive the messages it seems that we are not on their block-list. If you are receiving the messages in a spam, or bulk folder you will need to specify that the message is not spam to prevent this from happening.
First, I never asked them to do anything such as control how Google filter’s their mail. Second, I never claimed the email servers were on a “block-list”. For those of you not in the know, email providers, such as Google, use many different criteria when determining if an incoming email is spam. One of those ways is based off the “reputation” of the mail server it comes from. The idea being that as emails come through, if people say “this email is spam”, that mail server’s reputation goes down. Eventually it get’s to a point where all emails coming from it are marked as spam by that email provider. If the mail server continues to offend, it’s put on a “block-list” and emails just aren’t let through at all. So while I never said the mail server was on a “block-list”, I certainly wouldn’t be insane thinking that maybe their mail server had been blacklisted and the emails marked as spam. At this point, I was really just looking for them to at least own up to the possibility that their mail server’s reputation was so bad, emails were getting sent directly to spam folders.
My 6th, and final support communication:
Perhaps I am missing something that you can explain. Two separate domains that I have hosted through GoDaddy are both using GoDaddy's mail relay server. Suddenly, mail from both of these domains start failing Google's spam filter. However, when emails are sent via these email accounts (not using the relay server) they do not fail the spam filter. I think my assumption that there is an issue with the relay servers' email being marked as spam is solid. As it stands, I am unable to use a secure external relay due to port 587 being blocked. In addition, you seem unwilling or incapable of offering any real assistance. Can my ticket be escalated please?
So here, I’m laying my case out completely. Two different domains, both using the GoDaddy mail relay, have both started being sent directly to the spam folders of google mail accounts. Emails sent through these accounts NOT using the relay server (either through the mail interface or their smtp / imap clients) are not marked as spam. Furthermore, I can’t switch to using gmail’s SMTP mail relay to send my emails from my web site. Due to ports being blocked, GoDaddy’s mail relay is my only option. At this point, I’m tired of dealing with people that can’t answer any of my questions to any degree of satisfaction.
Their 6th response:
As stated in our previous response, we cannot control how Google filters their mail. You will need to contact Google, or whitelist the emails to prevent them from being filtered as spam. We thank you for your understanding in this matter.
A complete failure to provide any assistance whatsoever. I did like that they said I could “whitelist” the emails despite a complete lack of explanation on why they might be “blackelisted” in the first place. As I can’t switch to a different mail relay, as explained above, I don’t really have any other options. I am currently in the process of examining alternative hosting solutions and have started recommending friends away from GoDaddy (two have already asked me questions leading to suggestions for alternate registrars and hosting solutions). I would rather start paying more for better service and actual options than continue with GoDaddy. (On a side note, GoDaddy might have 24 hour support, but when you state that there is a 2 hour wait for responses to email support questions and then take 4.5 hours to respond, your 24 hour support really doesn’t mean shit).
I've since moved all of my hosting off GoDaddy. You can read about my new host, Arvixe, here.
I thought you were going to start your own home server in your cave? Wouldn't that of been much easier?
That would be one of the options I'm looking at. Have to finishing installing my server at home.
They are the worst. Actually their SMTP server trashes some of the emails you send with no notice, as their support told me today. There is no way to make something work on GoDaddy, not even sending subscriptions confirm email to users from a website.
Dark Glass Media
We've run into similar problems and it seems GoDaddy is unwilling to change anything about their email service. We use them for everything, but now our clients are complaining that their emails are getting marked as spam because the recipients email servers subscribe to spam lists of blacklisted servers, and GoDaddy's is blacklisted. It's unfortunate because they are affordable, but it might be time to start looking elsewhere. It's a shame they seem unwilling to listen to the voice of their customers, a voice that seems to be growing.
Sad to see that so many other people are running into the same problem. I actually had a conversation with a friend that works for GD and he said that "spammers had sent emails as though they were coming from my domain" which is what was causing my emails to get blacklisted and that it wasn't GD's mail relays causing issues. I'm pretty sure that's both not likely and not possible. If it wasn't the mail relays, my emails should have been treated like spam whether sent through the mail relay or through Google Apps interface and they weren't. Furthermore, I would assume I'd have gotten some sort of email from someone saying that there was spam coming from my domain. Sadly as long as the complainers are in the minority, they don't have any real motivation to change.
Suffered The Same
The problem is you are setting the from address in the email to a google hosted domain but Google's servers did not send the email, so when their servers see the inbound email they assume its spam. You can change the from address to something not hosted by Google or set your whitelist to allow the email.
Thank you! That did the job.
I have read many articles about this one. People hate GoDaddy for so many technical reasons
Its more than just technical, their customer service needs to drop the attitude of asuming customers are wrong.
Godaddy has the worst service ever. The same is happening to me, all of my emails are going to spam folders. The response from customer service is I should get rid of all the links in my emails, which I don't really have. I'll change to another company. Any sugestions?
If they said remove the links, I would guess they're assuming your emails are going to spam folders because the spam inspector is looking at the email and deeming it inappropriate (which means you'd have to change email content). It could, however, be the reputation of the servers sending your emails (GoDaddy). If that is the case, there really isn't anything you can do and unless you talk to the email provider who is saying your emails are spam and find out the specific reason they are doing it, not much you can do to prove it. In the 2+ years since I've moved off of GoDaddy, I've never had anyone report that the emails I sent them were going into there spam folders. So if it is the GoDaddy mail server's fault and they still won't let you send email using external servers, you don't have much of an option besides not using them as your host.
I think you should find a new provider this is like NAZI GERMANY to me. They are sending my emails back to me marked as SPAM based on what THEY think I should be emailing??? TOO MUCH
Just setup your domain email in gmail, there are video tutorials on how to do that on youtube and the problem is solved
google is even worse than godaddy forget that.
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They have started sending my emails back marked as SPAM this reminds me of NAZI GERMANY. So my email provider now tells me what or what I can't email????
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Google WILL mark mail from @gmail.com addresses as possible spam if they were NOT sent through gmails own servers (in this case, godaddy's relay). The CSR was correct, it's a problem google created by changing their filtering algorithms.
Actually you're absolutely incorrect. The exact same email setup but on my new (4 years ago) host continues to work without issue to this day. Nothing going to spam and no issues. GoDaddy seems to be a much better company these days but I still think this was there issue.
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How come they are still so big while i see so many complaints. I mean i would stop using there service, i just found out ive got this same issue. I will see what they say. If not good bey bey GODADDY